Final Fantasy Tactics Steam Error on Surface Laptop 4: Refund Experience Recorded

暮らしとゲーム

📌 Note

This article is an experimental English version of a post previously published in Japanese. While Japanese remains the main language of Quiet Codes, I hope this attempt will quietly reach readers abroad.

日本語版はこちら

🎮 Introduction|FFT arrives on Steam, but…

I have loved tactical RPGs since childhood, especially Tactics Ogre, which I played on the Super Famicom, PSP, and later on Steam.
Because of that, I had long been interested in Final Fantasy Tactics (FFT), a game with a similar system.

When I learned that FFT was finally coming to Steam, I purchased it without hesitation.
But an unexpected obstacle awaited me.

💻 Environment|Surface Laptop 4 with integrated GPU

My PC is a Surface Laptop 4 (AMD Ryzen), equipped with AMD Radeon™ integrated graphics.
For everyday tasks and lighter games, this setup had been sufficient.
So I assumed FFT would run without issue.

⚠️ Launch Error|“Graphics card not supported”

When I tried to launch FFT on Steam, the window opened briefly before showing an error message:

“The graphics card is not supported, and the game cannot be launched.”

Checking the Steam store page, I found the recommended graphics cards listed as:

  • AMD Radeon™ 460
  • Intel Arc™ A380
  • NVIDIA GeForce GTX 750 Ti

My environment did not meet these requirements.

🔧 Attempts to Fix|Launch options and research

Searching online, I found a suggestion to force DirectX 11 by adding the following launch options in Steam:

-force-d3d11 -windowed

I tried this, but the result did not change.
Other methods involved using third-party software, but I hesitated due to security concerns and chose not to attempt them.

💸 Steam Refund|Smooth process under the conditions

Since I could not play the game at all, I turned to Steam’s refund system.
As of October 2025, the conditions were:

  • Within 14 days of purchase
  • Less than 2 hours of playtime

Because I had purchased FFT only to find it would not launch, I met all the requirements.

I submitted a refund request through Steam’s support page, and within a few hours, I received confirmation that the refund was complete.

📝 Conclusion|A record of what could not be played

  • FFT on Steam did not run on my Surface Laptop 4.
  • Integrated GPUs may be unsupported for certain games.
  • Steam’s refund system worked smoothly when the conditions were met.

Although I could not play FFT this time, I hope to try it someday on a compatible PC.
As someone who has always loved Tactics Ogre, FFT remains a world I want to explore.
For now, I leave this as a quiet record of the experience.